Who represents Anna Jewelry Creations?
The owner of the site is Ana Konjević PR Production of jewelry Anna Jewelry Creations Becej.
VAT: 112455675,
ID: 66114961,
Adress: Hajduk Veljka 61, 21220 Becej
For what purpose do we use your data?
We use your information to manage your registration as a user, to manage your purchases of products or services, to provide you with answers to inquiries and, if you wish, to send you customized communications.
Why do we use your information?
We have a legal basis for processing your data for various reasons. The main reason is that we need to process your data in order to perform the contract you accept with us when you register and make a purchase or use any of our services or features.
Your rights
You have the right to access, correct or delete your personal data. In certain cases, you also have other rights, such as the right to object to our use of your data or the transfer of your data. We advise you to read our entire Privacy and Cookie Policy below to understand how we use your personal data and your data rights.
In this Privacy and Cookies Policy you can find all important information regarding our use of personal data of our users.
We are transparent about what we do with your personal data to help you understand how we use your data and what rights you have in relation to your data.
We provide you with the availability of all the information attached in this Privacy and Cookies Policy at all times, which you can check when you need, and in addition you can also find additional information about how we use your data in your interaction with us.
There are certain provisions that we regularly use in this Privacy and Cookies Policy.
When we talk about our Platform, we mean:
Our website annajewelrycreations.com.
What is personal data?
Personal data, in accordance with the Personal Data Protection Act of the Republic of Serbia, is all information related to a natural person whose identity is determined or determinable on the basis of such data.
Detailed information on the collection and further processing of your personal data, including information on the legal basis and purpose of specific processing, is contained in the following text of the Privacy Policy.
Why do we process your personal data?
Depending on the purpose for which we process your data from time to time, we have to process one or another type of data, depending on each individual case, which may be the following:
- your identification data (your first name, last name, email address, address, telephone);
- economic data and transaction data (your payment or card data, data about your purchases, orders, returns.);
- information about your style and preferences.
Please remember that when we ask you to enter personal data to provide you with access to any feature or service of the Platform, we will mark certain fields as mandatory, as this is data that is necessary for us to be able to provide the service or to enable you access to a given function. Please note that if you choose not to make that information available to us, you may not be able to complete your user registration or may not be able to use the services or features provided.
We will process your personal data for the following purposes:
To manage your registration as a user of the Platform
If you choose to become a registered user of our Platform, we must process your data to identify you as a user of the Platform and to grant you access to its products available to you as a registered user. You may cancel your Registered User account by contacting us through Customer Service.
To develop and implement the purchase agreement that you entered into with Us on the Platform
This purpose includes the processing of your data mainly for the following reasons:
– in order to get in touch with you for notifications about updates or informative notifications related to the contracted functions, products or services, possible quality surveys, as well as to be able to establish the level of user satisfaction with the service provided;
– Activate the necessary options to be in control and prevent potential fraud against you or us during the purchase process. If we believe that a transaction may involve fraud, this processing may cause the transaction to be blocked.
– To manage potential returns after purchase and to manage requests for information on item availability.
– For invoicing purposes and to ensure the availability of tickets and invoices for purchases made through the Platform.
To fulfill requests or application requirements that you make through customer support channels
We only process personal data that is strictly necessary to manage and process your requests.
Analysis of usefulness and quality to improve our services
If you access our Platform, we inform you that we will process your search data for analytical and statistical purposes, i.e. to understand how users interact with our Platform and to make improvements to the Platform.
How are we legally allowed to process your data?
The legal basis on which we are allowed to process your personal data also depends on the purpose for which we process it, as explained in the following table:
To manage your user registration on the Platform
We process your data because it is necessary in accordance with the provisions governing the use of the Platform. In other words, in order for you to be able to register as a user on the Platform, we need to process your personal data, otherwise we would not be able to manage your registration.
Development, execution and conclusion of purchase contracts
We process your data because it is necessary for us to conclude a purchase contract with you. Certain types of data processing related to the purchase process are only activated because you request or approve them, such as payment (card) information for future purchases. In these cases, our processing of your data is supported by your consent. We believe that we have a legitimate interest in conducting the necessary verifications to detect and prevent potential fraud when you make a purchase. We believe that the processing of such data has a positive impact on all participants when paying for a purchase, and especially for you because it allows you to establish measures to protect yourself from fraud attempts by third parties.
Customer support
We consider that we have a legitimate interest in responding to requests or inquiries made by you through our existing contact channels. We consider that the processing of such data is also useful for you to the extent that it allows us to provide you with assistance in an adequate manner and to provide an answer to the consultation referred. When you contact us through the Platform, the processing of your data is necessary for the execution of the purchase contract. When your inquiry is related to the exercise of the rights we inform you about below or to requests for our products, we are legally permitted to process your data in order to comply with legal obligations.
Analysis of usefulness and quality
We consider that we have a legitimate interest in analyzing the usefulness of the Platform and the degree of user satisfaction, because we consider that the processing of this data is also useful for you because the purpose is to improve the user experience and to provide a higher quality service.
How long will we keep your data?
The retention time of your data depends on the purpose for which we process it, as explained below:
To manage your user registration on the Platform
We process your data while you are a registered user (that is, until you decide to cancel your subscription).
Development, execution and conclusion of purchase or service contracts
We process your data for as long as necessary to manage your product purchase, including potential returns. Sometimes we’ll only process data until the time you specify, such as payment (card) data you’ve asked us to store for future purchases.
Customer support
We process your data for as long as necessary to fulfill your requests or applications.
Analysis of usefulness and quality
We process your data from time to time during periods when we conduct special actions or quality assessment surveys or until we anonymize your search data.
Regardless of the fact that we process your data for the time that is strictly necessary to achieve the given purpose, we subsequently keep it stored and protected in an appropriate manner during the period when the duty to process it may arise, from time to time in accordance with the applicable law. When the time limit for each potential action expires, we delete the personal data.
Do we share data with third parties?
In order to fulfill the purposes set out in this Privacy and Cookies Policy, we need to provide certain third parties with access to your personal data that support us:
- financial institutions,
- competent authorities for fraud detection and prevention,
- logistics, transport and delivery partners and service providers,
- to service providers regarding customer support,
- advertising and marketing partners and service providers.
What are your rights when you make your data available to us?
We undertake to maintain the confidentiality of your personal data and to ensure that you can exercise your rights free of charge by sending us an email at info@annajewelrycreations.com simply informing us of your request and the right you wish to exercise. If we consider it necessary to be able to identify you, we may ask you to attach a copy of a document proving your identity. First of all, regardless of the purpose or legal basis we rely on to process your data, you have the following rights:
- To request access to your personal data that we hold. We remind you that if you are a registered user of the Platform, you can also check this information in the corresponding section online
- To request that we correct the personal data we have. Please note that if you are not a registered user of the Platform, you may also access the appropriate personal information section of your online account to change or update your personal information. In any case, please note that by actively making personal data available to us through any process, you warrant that it is true and accurate and undertake the responsibility to notify us of any change or alteration of the data.
- To request that we delete your personal data to the extent that it is no longer necessary for the purpose for which we have to continue to process it, as explained above, or when we are no longer legally permitted to process it.
- o request that we cancel or limit the processing of your personal data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it longer than necessary.
- If you have given us your consent to process your data for any purpose, you also have the right to withdraw that consent at any time. Some of the circumstances in which you can withdraw your consent are set out in section 2 where we explain the purposes for which we process your data.
Where we are legally permitted to process your data based on your consent or for contractual purposes, you also have the right to request the portability of your personal data. This means that you have the right to receive personal data whose availability you have made available to us in a structured, commonly used and machine-readable format, so that it can be transmitted to another operator directly without hindrance by us.
In addition, where the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
Finally, we inform you that you have the right to submit a complaint to the competent regulatory authority for data protection, and in particular:
- Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia (Bulevar Kralja Aleksandra No. 15, Belgrade).
Changes to the data protection and cookie policy
We may make changes to the information contained in this Privacy and Cookie Policy at our sole discretion. If we do so, we will notify you in various ways through the Platform (for example, via a banner, pop-up or push notification) or we may even send you a notification to your email address when a given change is important to your privacy, so that you can review the changes, access and if this is the case, to object or to unsubscribe from any service or function. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case we make minor changes or introduce any improvements to the interaction, so that you always have the possibility to receive information on our website or in our application.
Information about cookies
This website uses cookies. We use cookies to personalize content and ads, provide social media features, and analyze traffic. We also share information about how you use the Site with social media, advertising and analytics partners who may combine it with other information you have provided to them or that they have collected based on your use of the Services.
Cookies are small text files that can be used by websites to make the user experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site.
This site uses different types of cookies. Some cookies that appear on our pages are set by third-party services.